Goods Return Information

While we’re sure you’ll be happy with your order, we understand that sometimes you might have second thoughts. To arrange a return please contact our customer service department via:

1. Telephone: (061) - 430 255

2. Email : CustomerService@wuerth.ie

Please have the delivery details found on the delivery docket available

Important Note:

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

As long as the goods you send back to us are in accordance with our returns policy (which can be found by clicking here: conditions of sale) in their original condition, we will refund your purchase within 14 days of receiving the returned goods.

Return Process:

To arrange a return of your order, please visit https://dpd.ie/Returns.

You can easily fill out the Returns Form to arrange a pickup of your order for return at a designated DPD Pickup Point, and print an accompanying label to affix to your return.

Please follow our instructions below to arrange a return of your order to Würth Ireland.

• Choose Returns through Parcel Wizard and login to continue, or choose Continue as Guest.

• Use See All Pickup Points to select a Pickup Point on the map. DPD offer more than 300 pickup points nationwide.

• At Step 1 – Select Retailer, choose Wurth Ireland Returns from the Choose a Retailer* dropdown menu.

• Enter a reference number for this return and select a reason for return from the dropdown menu. You can find the reference number on the reverse of your order delivery note.

• At Step 2 – Parcel Details, choose the size and weight of your return item. You can also choose to add additional parcels.

• At Step 3 – Payment, enter your contact details.

• At Step 4 – Print Label, click Generate Label to print your returns label and click Complete.

• To complete your return, bring your parcel with the printed label to your chosen DPD Pickup Point.

Visit https://dpd.ie/Returns to arrange your return now