Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.wurth.ie or eshop.wurth.ie you are accepting and consenting to the practices described in this policy.
You can print or save this document to your computer by using the print function of your browser.
1. Office responsible
The data controller responsible for the collection, processing and use of your personal data as defined under the Data Protection (Amendment) Act 2003 (the “Act”) is Wurth Ireland Limited of Ballysimon Road, Limerick. Ireland.
Insofar as you wish to revoke the collection, processing or use of your data by us in accordance with this policy, you are kindly asked to send such revocation by e-mail, fax or letter to the following contact address:
Würth Ireland Limited
Fax: +353 61 412428
2. Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about yourself such as your name, your customer number, your telephone number and your address by filling in forms on the website or by corresponding with us by phone, e-mail or otherwise; registering or opening your customer account; searching for a product; placing an order on the website; rating or leaving feedback about a product; and when you report a problem with the website.
Information we collect about you. With regard to each of your visits to the website we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Statistical data such as that we collect from visits to our online shop cannot be connected directly with your person and as such is not included. These statistics include for example details of those pages in our shop that are particularly popular or of the number of users visiting specific pages of the Würth online shop.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
3. Customer account
For each customer appropriately registering with us, we set up password-protected, direct access to his or her data records (“customer account”) saved by us. Customers are to treat the personal access data in the strictest confidence and not to make it accessible to unauthorised third parties. We cannot assume any liability for the misuse of passwords unless we are responsible for the misuse concerned.
4. Collection, processing and use of your personal data
Data protection is very important to us. We therefore comply strictly with the statutory provisions set out under the Act when collecting, processing and using your personal data.
We collect, save and process your data in the following ways:
For the overall handling of your purchase and to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
For our service provision, technical administration and to ensure that content from the website is presented in the most effective manner for you and your computer.
For our own marketing purposes to provide you with information about other products and services that we offer that are similar to those that you have already purchased or enquired about. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about products or services similar to those, which were the subject of a previous sale or negotiations of sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data.
We may also use your data to inform you by post about such products and services as may be of interest to you.
Deletion of your personal data occurs, insofar as this does not run counter to any statutory duty to keep data and you have asserted a deletion claim, if the data is no longer required for meeting the purpose pursued by way of the saving of the data or if the saving of the data is inadmissible for other statutory reasons.
You may revoke your consent to the use of your personal data for advertising purposes at any time without incurring any costs other than those incurred for transmission purposes in accordance with the basic tariffs applicable. Notification in text form (e.g. e-mail, fax, and letter) suffices for this.
Newsletters and individual advertising for you
Insofar as you no longer wish to receive newsletters or any advertising communications at all from us, you can revoke your consent to this at any time without incurring any costs other than those incurred for transmission purposes in accordance with the basic tariffs applicable. Notification in text form (e.g. e-mail, fax, and letter) suffices for this. There is, of course, a de-registration link in each newsletter or advertising e-mail, too.
Information we receive from you helps us improve your shopping experience on a permanent basis and shape it for you in a customer-friendly and individual manner. It is used to design advertising tailored to suit you and your interests. To this end we use existing information such as the receipt and read confirmations of e-mails, information on computer and connection to the Internet, operating system and platform, your order history, your service history, the dates and times of your visits to the homepage and the products you have viewed.
We use this information exclusively in pseudonymised form. The analysis and evaluation of this information enables us to improve our website and our Internet offering as well as send individual advertising to you i.e. advertising recommending products to you in which you may really be interested. It is our aim to make our advertising more useful and interesting for you. The evaluation and analysis of the pseudonymised data collected from you helps us to avoid sending you just general information but instead advertising that for example transmits newsletters and product recommendations actually complying with your areas of interests.
5. Disclosure of your information
We may share your personal information with:
(a) any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in the Companies Act 2014;
(b) analytics and search engine providers that assist us in the improvement and optimisation of the website;
(c) credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
Disclosure of your personal information to third parties
We may disclose your personal information to third parties:
(a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
(b) if Würth Ireland Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
(c) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use www.wurth.ie or Conditions of Sale www.wurth.ie and other agreements; or to protect the rights, property, or safety of Würth Ireland Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Subject to the above, your personal data is only forwarded to third parties or otherwise transmitted if this is required for the purpose of contract processing or accounting or has been approved in advance by you. As part of order processing activities, for example, the service providers used by us in this connection (such as forwarders, logistical specialists, banks) are given the necessary data for ordering and order processing purposes. Our service providers for fulfilling their remit may only use the data thus forwarded. No other use of the information is permitted nor is such use made by any of the service providers we appoint.
No forwarding, sale or transmission otherwise of your personal data to third parties occurs unless this is necessary for contract processing purposes. As such it may be necessary, for example, that when products are ordered we forward your address and order data to our suppliers or if this is required for accounting purposes. Otherwise no transmission of your data occurs unless you have given your prior consent to this effect.
The acceptance of cookies is a prerequisite for the use of our website.
6.1 What are cookies?
Cookies and flash cookies are small files that are stored on your data storage medium and save specific settings and data for exchange purposes with our system via your browser. There are fundamentally 2 different types of cookie, so-called session cookies that are deleted as soon as you close your browser and temporary/permanent cookies that are stored on your data storage medium for a lengthy or indefinite period. Saving cookies helps us design our website and our offers for you appropriately and facilitates your use of them in that for example specific entries from you are saved such that you do not have to repeat them constantly.
6.2 Which cookies does Würth Ireland Limited use?
Most of the cookies used by us are deleted automatically from your hard-disk drive at the end of the browser session (hence the name session cookies). Session cookies are needed for example to offer you the shopping basket function across several sites. Moreover, we also use such cookies that remain on your hard-disk drive. On your next visit, it is automatically recognised that you have already visited us together with the entries and settings you prefer. These temporary cookies and the permanent ones too (lifetime from 1 month to 10 years) are stored on your hard-disk drive and are deleted automatically after the set time. Notably these cookies serve to make our offering more user-friendly, effective and secure. Thanks to these files it is for example possible for you to be shown on the website information specifically tailored to suit your interests. The exclusive purpose of these cookies is to adapt our offering to meet customer needs in an optimum manner and to make browsing with us as convenient as possible.
6.3 Which data is stored in the cookies?
No personal data is stored in the cookies used by Würth. The cookies used by us cannot therefore be attributed to any specific person and thus not to you either. Upon the activation of the cookie, an identification number is allocated to it. Your personal data cannot be attributed to this identification number at any time. Your name, IP address or similar data that would enable the cookie to be attributed to you is not used at any time. On the basis of cookie technology we merely obtain anonymised information for example on the pages of our shop that were visited, the products that were viewed, etc.
6.4 What is on-site targeting?
On the Würth website data for optimisation of our advertising and our entire online offering is collected on the basis of cookie technology. This data is not used to identify you personally but instead serves the purpose solely of the anonymous evaluation of the usage of our website. Your data is not brought together with your personal data stored by us at any time. With this technology we can present advertising and/or special offers to you the content of which is based on the information obtained in connection with the click stream analysis (for example advertising targeting the fact that specific products were viewed exclusively over the past few days). Our aim as such is to design our online offering as attractively as possible and present our advertising in compliance with your areas of interest.
7. Log files
Whenever Würth websites are accessed, usage data is transmitted via the Internet browser concerned and stored in protocol files, so-called server log files. The data records thus saved contain the following data: date and time of access, name of site accessed, IP address, referrer URL (originating URL from which you have come to access the Würth website), the data volume transmitted, and the product and version information of the browser used.
Subject to any statutory duty to keep data, the IP addresses of the users are deleted or anonymised after the end of usage. When anonymised the IP addresses are changed to such an extent that individual details concerning personal or material circumstances can no longer be attributed to a specific or specifiable person or if so only by way of the disproportionate input of time, cost and effort.
These log file data records are evaluated by us in anonymised form to enable us to further improve our offering and the Würth online shop and make them more user-friendly, detect and correct errors faster and to control server capacities. As such we are for example able to identify the times at which usage of the Würth online shop is particularly popular and thus make the relevant data volume available in order to guarantee that the user shopping experience is as quick and convenient as possible. Moreover analysis of the protocol files enables us to identify and rectify any errors in the Würth online shop faster.
8. Web analysis
In order to enhance and optimise our offering on an ongoing basis, we use so-called tracking technologies. For this purpose we use the services provided via Google Analytics.
9. Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your website usage to be conducted. The information on your use of this website generated via the cookie is generally transmitted to a server operated by Google and saved there. In the event that IP anonymisation has been activated on this website, your IP address will however be abbreviated in advance by Google within the member states of the European Union and in other countries that have signed the treaty on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a server operated by Google and abbreviated there. By order of the operator of this website, Google uses this information to evaluate your usage of the website in order to compile reports on website activities and provide vis-à-vis the website operator further services connected with website usage and Internet usage. The IP address transmitted from your browser by way of Google Analytics is not brought together with any other data held by Google. You can prevent the storage of cookies via the corresponding setting on your browser software; we must point out to you however that in such case you may not be able to use all the functions offered by this website in full. You can moreover prevent the logging by Google of the data generated via the cookie and relating to your usage of the website (incl. your IP address) and the processing of this data by Google by downloading and installing the browser plugin provided via the following link http://tools.google.com/dlpage/gaoptout.
10. Secure data transmission
We transmit your personal data securely via encryption. This applies both to your order and to your customer login. To this end we use the coding system SSL (Secure Socket Layer). Admittedly no one can guarantee absolute protection. We secure our website and other systems however via technical and organisational measures preventing the loss, destruction, access, amendment or distribution of your data by unauthorised persons.
11. Automatic logoff / time monitoring facility
In order to log off from our online shop properly, please ensure that you select the “Logoff” button at all times. You can find this by clicking on “My Würth” in the main navigation. Should you forget to do so at any time, our system logs off for you automatically for security reasons after 90 minutes of inactive online time. This is not an error but instead merely serves the purpose of protecting your data.
12. Where we store your personal data
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
13. Information rights of data subjects
Access to information:
In accordance with the provisions set out under the Act, the rights you are entitled to include the right to obtain free-of-charge information on the data stored on you as well as the right to have the data corrected, blocked or deleted. Any access request may be subject to a fee of €10 to meet our costs in providing you with details of the information we hold about you.
14. Contacting us
We take the protection of your data very seriously. In order to ensure that personal data is not forwarded to third parties, kindly address any enquiries in this respect by e-mail or post together with your customer number and personal details to:
Würth Ireland Limited
15. Your rights
You have the right to ask us not to process your personal data for marketing purposes. Insofar as you no longer wish to receive product recommendations or any advertising communications at all from us, you can revoke your consent to this at any time without incurring any costs other than those incurred for the costs (if any) of the communication). You can exercise this right at any time by contacting us using the contact details outlined at clause 14.
16. Third Party Sites
The website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Any changes we may make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this policy.